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Terms & Conditions


DELIVERY: All deliveries are made between 12pm-5pm unless otherwise specified. You are responsible to notify the hotel or place of rental in advance that we will be making a delivery at your scheduled hour. We will also follow up with hotels on our end. Some hotels allow delivery directly to your room. If not, your equipment will be waiting for you at concierge with your name on it. When staying at a vacation rental home, we will do our best to have equipment delivered and placed in the home prior to your arrival. Please provide us with information of where you are staying and contact person so we can schedule delivery and pick up. Multiple delivery locations are subject to a $35.00 fee. Honolulu International Airport deliveries can be scheduled on a case-by-case basis for an additional fee of $75.00.

RENTAL RETURNS: All pick-ups should be ready by 10:00am on day of departure, unless, previous arrangements have been made. If you decide to extend your rental, you must notify Paradise Baby Co. 24 hours prior to return date. Failure to do so will result in an additional service charge of $30.00 plus all additional rent for the extended period.

RENTER AGREES TO RETURN ALL EQUIPMENT TO THE ORIGINAL DELIVERY LOCATION UNLESS PRIOR ARRANGEMENTS HAVE BEEN MADE. Equipment that is unable to be retrieved in a timely fashion will result in a charge of additional rental day(s) and a return trip fee of $30.00.

DAMAGES: Renter is fully responsible for the loss, theft or destruction of said property from all causes and agrees to pay the owner the fair market value of the property in such event. In the event of damage and/or partial destruction from any cause, renter agrees to pay to the owner a reasonable cost of repair to said property. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. All items are subject to availability. Items pictured may vary in color and Brand Name.

With the exception of high chairs, Paradise Baby Co. recommends children do not consume food or use bottles while using the equipment. Products must be returned in the condition received or an additional cleaning fee of $25.00 will be applied to the credit card on file.

CANCELLATION POLICY: All cancellations made prior to 48 hours will be charged a one-time fee of $25. Cancellations placed within 48 hours of scheduled delivery will be charged for one full day of the full reservation amount. Cancellations made the day of delivery are charged for one-day rental and delivery fee. Refunds for early termination of rentals will be prorated at 50% of the remaining unused rental term; actual term used will not be refunded.

LAST MINUTE BOOKING: Please call for availability. Arrangements can be made for same/next day service on a case-by-case basis."