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FAQ

Q: What are your delivery and pick up policies?

A: We offer FREE complementary delivery and pick up Island wide on orders over $200.00. Orders under $200 are subject to a one time $30 delivery and pick up fee. Delivery’s are made between 12pm and 5pm.  We work closely with many of the resorts and concierge services on island so special arrangements can be made, outside of our normal hours. Of course we can always work with you and your arrival times.  All pick-ups should be ready by 10:00am on day of departure, unless previous arrangements have been made. If you decide to extend your rental, you must notify Paradise Baby Co. 24 hours prior to return date.  All drop off and pick up times, are subject to real estate offices check-in (out) policies, Hotel and Inns policies and homeowners policies. Customers can request specific times for delivery and we will do our best to accommodate you.

Q: Can you deliver to the airport?

A: NO. We cannot deliver equipment directly to the airport due to FAA security.

Q: Do you install car seats?

A: No.  We are not authorized to install car seats. You may refer to the PDF guide provided or try the Child Passenger Safety Contacts athttp://www.nhtsa.dot.gov/people/injury/childps/contacts/

Q: Is there a minimum number of days required for rental?

A: No. However, there is a $100.00 minimum rental charge for all orders. Delivery and pick-up is FREE to all of Oahu.

Q: Where do you deliver?

A: We service the entire island of Oahu. Whether you are staying at a private residence, hotel, B&B or condo we are here to meet your needs.

Q: What is your cancellation policy?

A:  All cancellations made prior to 48 hours will be charged a one-time fee of $25. Cancellations placed within 48 hours of scheduled delivery will be charged for one full day of the full reservation amount. Refunds for early termination of rentals will be prorated at 50% of the remaining unused rental term; actual term used will not be refunded.

Q: Are your products safe and clean?

A: Safety is our number one concern at Paradise Baby Co. We register every product with the manufacturer and are kept notified of all equipment recalls. We sanitize our products after every use and use non toxic cleaning products.  Sheets and all cloth materials are laundered with fragrance free detergents.   Baby Rental Gear is replaced on a regular basis to bring you top of the line, latest gear in good condition.

Q: What if I loose, damage or return my gear dirty?

A:  Equipment must be returned in clean condition as it was received. Failure to do so will result in a $25.00 additional cleaning charge.  Lost or damaged equipment will be charged the retail amount to your credit card. Exceptions include beach toys and bath toys.

Q: Do you assemble cribs?

A: Yes.  They are installed prior to your arrival, unless restrictions are in place at your rental location that will not permit us to do so.

Q: What is the payment process?

A: We accept all major credit cards and personal checks.  A credit card is required to hold the reservation.  If paying by credit card, the card will be charged 48 hours prior to delivery. Checks may be accepted, however, payment must be received two weeks prior to delivery.  We don’t want you to be hassled with payment when you arrive – it’s vacation time!

Q: How far in advance do I need to place my order?

A: To ensure availibility, it is suggested you place your order as soon as your travel plans are confirmed. Of course we understand that sometimes plans can not be made until the last minute so we do our best to accommodate your needs.  Orders placed within 48 hours should be called in and are subject to a $50 rush order fee.

Q: What if I am not satisfied with my order?

A: If you are not satisfied, we will be happy to replace the item as soon as possible so you can enjoy your trip to Oahu.

Q: Are there any tips for traveling with kids to Oahu?

A: YES.  Please refer to our blog for tips, events and suggestions for your travels to the beautiful island of Oahu.